FAQs and Policies

Frequently Asked Questions









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Our Store Policies

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Products: We sell high quality, hand-blown glass and fresh live plants, so each item is unique and will be slightly different from the ones in the photos on this website. Illustrations of our products are, of course, not shown to scale – they’re just to give you a basic idea of the product. :) As with all glass products, please inspect for damage before you use and please be careful not to cut yourself on any sharp edges.

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Plants: If you’ve ordered live plants from our store, please make sure to open the package as soon as it arrives and repot the plants within 7 days of delivery. If you’ve selected a plant for your kit that isn’t available or not in season, our staff will substitute your selection with a similar option. You can see care instructions for succulents and cacti in this great blog post about How to Care for Your Succulent Terrarium.

Juicykits policies regarding heat packs or shipping warmers
Heat Packs: While we recommend a heat pack (shipping warmer) when shipping to places with freezing or near-freezing temperatures, it’s totally up to you whether you’d like to include one. We use UniHeat 72-hour Heat Packs, which are designed for shipping live plants, fish, insects, and reptiles. The heat packs steadily release heat during shipping so that your items don’t freeze. The heat packs activate slowly, up to 3 hours and reach their peak surface temperature of around 100 degrees Fahrenheit (38C) in approximately 24 hours. If shipments last for longer than 72-78 hours, the heat will begin to decline and return to normal outside temperatures. The heat packs are environmentally safe and can be disposed of with normal trash.

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Shipping: Most orders ship directly from the Juicykits studio in Downtown Los Angeles each Tuesday, Wednesday, and Friday. Some products such as lighting equipment and apparel will ship separately from one of our partners, so your order may come in multiple packages. Because we rely on various farms to supply fresh succulents, we may need up to 5 business days to prepare your order before shipping. Our primary shipping methods are FedEx Ground and USPS Priority Mail. Delivery time will vary based on your distance from Los Angeles – between 1 and 5 business days. FedEx doesn’t ship to P.O. boxes, so please be sure to provide us with a street address.

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International Shipping: Due to legal restrictions on some of our products, we currently only ship within the continental United States – no international shipping and no shipping to AK, HI, Puerto Rico, or Guam. The main reason is to prevent the spread of bacteria, pests, and other contaminants that could harm the ecosystem in other places. The U.S. Department of Agriculture requires that we have very expensive processes and licenses in order to ship outside of the US – and as a small business, we aren’t ready to invest in those at this time.

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Free Domestic Shipping: Free domestic shipping applies to regular retail orders that total over $150 dollars before tax or shipping are applied. Free shipping only applies to orders shipped within the continental United States (lower 48 states). You must choose the free shipping method when you check out, or you can keep the standard paid shipping. Special bulk orders from our company gifts discount program do not qualify for free shipping.

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Digital Gift Cards: Juicykits.com Digital Gift cards can only be assigned to one recipient per gift card – you must enter the recipient’s email address at the time of purchase. We cannot transfer the gift card amount to another email address once it’s been purchased or our computer systems will explode. Our coupon codes do not apply to gift cards. We are able to create custom gift card amounts in increments of $50 ($200, $450, etc.). To request a custom amount, please contact us. See all our Digital Gift Cards.

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Returns & Exchanges: Due to the perishable nature of our products, all sales which contain plants are final. Some exceptions can be made for orders where items arrive damaged due to our packaging, however this is based on the discretion of juicykits.com staff. Orders without plants may be exchanged for other products or store credit if you contact us within 7 days of receiving your order. If you’ve made a mistake in your order, you may contact us before the order ships and we’ll be happy to modify your order to be exactly the way you want it.

 

We hope all of this information was helpful. Get in touch if you have other questions.

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